FAQs

What do I need to do if I have a computer/smart device problem?
All you have to do is call us with your phone number that is on file (the number being billed each month) and the name on your registered account and you are good to go, 24 hours per day, seven days per week!

What if I want to stop my membership?
Although we’d be sorry to see you go, you can cancel your membership anytime by simply emailing us at CustomerService@BetterBackItUp.com; providing us with the name and mobile number on your account and your request for cancelation.

What if I want to dispute a charge on my bill?
You can dispute a membership charge on your cell phone bill by calling 844-365-5874 or by sending an email to CustomerService@BetterBackItUp.com. Please be sure to include your first and last name, and phone number associated with account.

What do I need to do if I have a computer/smart device problem?
All you have to do is call us with your phone number that is on file (the number being billed each month) and your verbal password and you are good to go, 24 hours per day, seven days per week!

How much does Better Back It Up’s service cost?
Your monthly membership covers your entire computer and smart device needs, and your monthly sweepstakes entry. Cost varies based on the country in which your registered devices reside.